Find answers to frequently asked questions

• During the winter
• Clay and Glazes
• Shopping / Placing an order / Payment

During the winter

Do you ship clay during the winter months?

The clay: The properties of the clay are not damaged by frost, but the water in the clay freezes/expands and separates from the clay, which can lead to holes/breaks in the packaging and the clay can dry out or leak. Once the clay is exposed to frost, the water separates from the clay and needs to be kneaded thoroughly to mix the water and clay again. The clay then regains its original plasticity. The molding clay can take great damage that makes it unusable in case of frost. Therefore, we ship during the frost period only at your own risk.

Are there other products that are damaged by frost?

Wax resist/wax emulsion: The properties of the product are destroyed by frost and it becomes unusable. We only ship the product at your own risk during the frost period.

Wax Off: The product's properties are destroyed by frost and it becomes unusable. We ship the product only at your own risk during the frost period.

Latex, Amaco: The product's properties are destroyed by frost and it becomes unusable. We ship the product only at your own risk during the frost period.

Bisque Fix, Amaco: The properties of the product are destroyed by frost and it becomes unusable. We ship the product at your own risk only during the frost period.

Lee's Liquid Soup: The product's properties are destroyed by frost and it becomes unusable. We ship the product at your own risk only during the frost period.

Clay and Glazes

When are Goerg&Schneider clays densely sintered?

Georg&Schneider shows its clays in color shade depending on temperature (1000°C-1240-80°C).

You can see when the clay is densely sintered on the specification found under DOCUMENTS on the product page of each clay.

A clay is densely sintered when the water absorption is less than 2%.

See in the column of the table: Water absorption.

What does not food safe mean?

It means that the glazed and fired ware is not compatible with food or cutlery. Glazes that are not food safe show this symbol on the label and/or on the product description on our website.

With a glaze that is not food safe, the following can happen:

It becomes discolored in contact with acidic food.

It gets ugly marks from cutlery that do not come off when you wash the dishes.

It cracks on contact with hot/boiling water.

It has a rough/cracked surface in which food can get stuck, leading to unhygienic goods.

What is the food safety of mixing two different glazes on the same goods?

If you mix two different glazes together, you need to test their food safety. This can be done as follows: you make a test firing of the desired combination and after that you put a slice of lemon on the glazed surface overnight, subject it to thermal shock (you pour hot water on it) and go for it with cutlery. If the surface remains unchanged after that, it is safe to eat.

Why does the glaze not look like the picture?

Generally, we recommend to make test firings with our glazes before application on production. Different outcomes of the glaze can depend on the firing curve/temperature, the clay, how old the kiln is, how many layers and how thick the glaze was applied. On the samples you see on our website, the glaze was applied with a soft goat hair brush in 2-4 layers and fired on white clay at 1020°C (for earthenware) and 1220°C (for stoneware). The layers of application are only a reference, as it is individual how to handle the application with the brush and which brush is used. It is best to test yourself by rolling out a strip of clay and applying the glaze with the desired brush in up to 5 layers. All of our glazes can be fired at higher temperatures and many perform well with the same results as if they were fired at 1020°C/1220°C, but some may change color, become runny and/or crack.

Why has a glaze that was previously purchased without a warning label suddenly been given warning labels?

In most cases, the glazes have not become more toxic or changed, but EU rules on the labeling of chemical products have changed, requiring immediate labeling of the contents. Our glazes are not toxic or dangerous after firing. When working with glazes/clays, it is important to avoid dust formation (or protect yourself against it), not to eat, drink or smoke while working and not to release glaze residues into the environment/drains. Clean the workplace and the goods with a damp cloth instead of using sandpaper.

Shopping / Placing an order / Payment

How can I see the shipping cost?

Add a few items to your cart on our website and go to checkout. There you’ll see the shipping cost for those items. You can also view shipping prices under Shipping Prices.
If, for example, you order bisque, the shipping cost will not appear at checkout. We need to calculate the (lowest possible) shipping cost based on the total weight and dimensions of your order. We’ll email you the shipping cost along with a payment link.

Can I collect my goods from your warehouse?

Yes, you can come to our warehouse and collect your goods — see Opening Hours (bottom left of the page). Please wait for an email from us confirming that your items have been picked. At checkout, choose Pick up at Rydebäck warehouse.
You can also collect your goods outside our regular opening hours — see the information in the email we send once your order is ready.

Can I place another order and have items from two orders shipped together for one shipping cost?

Yes, that’s fine. At checkout, choose Add to previous order, and in the comments field, write the previous order number and that you want the two orders shipped together.
If we haven’t already sent your first order, we’ll gladly pack the items from the second order in the same parcel — at no extra shipping cost. Unless the items are too heavy, in which case there may be a small additional shipping charge.

Can I shop on-site with you?

Yes, absolutely. You’re welcome to visit us to see and feel the products and ask questions. We have glaze samples for all glazes. See Opening Hours (bottom left of the page).

Will prices increase due to higher tariffs?

As things currently stand (August 2025), only goods exported from Sweden to the USA will be affected by higher tariffs — not goods exported from the USA to Sweden. Therefore, we don’t expect our prices to increase because of these tariffs.
The exception is products made in China. When imported into the USA by our suppliers, high tariffs are applied, which increases our purchasing costs for those items.

I can’t complete my purchase. I filled in all the details but nothing happens.

Please fill in Reference. You can write your name or anything else — we don’t need this information, but the payment system requires that something be entered in that field.